Warranty and Exchange

10 year limited warranty.

Warranty covers manufacturer's defects. Any physical abuse, damage, or improper use of mattress will void the warranty. Warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. The company reserves the right to substitute material of equal quality on the particular items being repaired if the original materials are not available at the time of repair or replacement. The company reserves the right not to handle items for repair if, in its opinion, they are in an unsanitary condition. Transport cost, tax, if any, are specifically excluded. We will require a proof of purchase.

You may exchange any unused and unopened product within 30 days of purchase. A 25% restocking fee will apply for any mattress exchange. Custom ordered items do not qualify for an exchange. All sales on custom orders are final. All exchanges and returns must be accompanied by a receipt.

Three Happy Coconuts offers a 3-year limited warranty on their all-organic latex pillows, including any rapid deterioration in the material, which includes splitting or cracking of the latex material. In the case of physical damage to the pillow that results from abuse and is not a result of normal wear and tear, this warranty will be invalidated. This warranty does not cover the normal softening of organic latex material over time, which is the result of natural changes in the material's constitution. This limited warranty is valid only with proof of purchase from JKLAWUSA, APC, which must be produced in the form of a receipt. Non-damaged or Non-defective pillows can't be returned after purchase due to laws regarding health codes and sanitations. It doesn't matter if pillow has been used or not.

To replace any pillow under warranty, contact Three Happy Coconuts/JKLAWUSA, APC by phone or email for a return authorization approval, then send the defective pillow to JKLAWUSA, APC. All shipping costs are the responsibility of the purchaser.

5-Year Limited Warranty
JKLAWUSA, APC offers a limited warranty that covers the original purchaser only.
Repair or replacement of a Plampring sofa will be offered only upon edvidence of defective materials or workmanship.
The decision to repair or replace the sofa will be made at the discretion of JKLAWUSA, APC.
To exercise your rights under the limited warranty, the original purchaser must submit the original sales receipt.
Custom made orders are sold "AS IS" and are not covered by warranty.